[rt-devel] auto-escalation AKA time-triggered scrips

[Alex Pilosov]

Well, I'm not that silly. :)

It'd be a fancy query ran every minute. (Or a set of queries, one per
scrip). But I guess I'll wait for you. Thanks!

Oh...and that mailgate would be awfully nice to have :P)


-alex

On Wed, 30 May 2001, Jesse wrote:

> I've actually been looking at what it would take to build an rtcron system
> for a client. I might well have something to show within a few weeks.
> 
> FWIW, the scan every ticket every minute method just won't scale past
> a few thousand tickets. But there are ways to get what we want :)
> 
>         -j
> 
> 
> On Wed, May 30, 2001 at 04:06:19PM -0400, Alex Pilosov wrote:
> > I was thinking about a subject of auto-escalation for a given ticket, and
> > essentially it seems to be its about having a scrip be called on a event
> > that's determined by time. (Such as, if the ticket has been in a given
> > condition for X hours, move it to a given quote, or some such). 
> > 
> > So, apparently, to implement such, there's a need for rtd, a daemon which
> > would scan all queues every minute, see if a scrip condition has been met,
> > and execute the scrip. 
> > 
> > I'm willing to implement it as described above, if it makes sense :)
> > 
> > -alex
> > 
> > 
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> > 
> 
>