[rt-devel] Blank bodies in some replies - bug?

Jon Hittner jhittner at vmsinfo.com
Mon Nov 5 09:23:28 EST 2001

   FYI, I think that I fixed this issue, and at the same time uncovered a 
bug.  I set $MaxAttachmentSize = undef; in config.pm and this problem got 
better right away.   I know that the messages that where going to our users 
where no where aproching the $MaxAttachmentSize which I had set at ,15000000 
so this must be a bug.


On Wednesday 24 October 2001 10:24 am, Jon Hittner wrote:
> Hi,
>    I sent the following problem to the users list a few weeks ago, but only
> got responces from people with similer issues, but no solutions.  I thought
> it may be a bug.  I have a setup of RT 2.0.8 (upgraded from 2.0.6).  About
> 1 in every 10 replies sent to the requesters have an empty body.  9 out of
> 10 work perfect The scrip looks right:
>  OnCorrespond NotifyRequestors with template Correspondence
> and the template reads:
> {$Transaction->Content()}
> If I hit reply to a ticket, add some comments and hit submit, the user 10%
> of the time will get a blank email and 90% of the time it will work
> perfect.  If I hit the back button, and submit again, it usually works.  I
> turned on debug and the logs look the same for the good emails as they do
> for the bad ones. Has anyone seen any problems like this?
> Thanks,
> Jon
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