[rt-devel] Blank bodies in some replies - bug?
jhittner at vmsinfo.com
Mon Nov 5 09:23:28 EST 2001
FYI, I think that I fixed this issue, and at the same time uncovered a
bug. I set $MaxAttachmentSize = undef; in config.pm and this problem got
better right away. I know that the messages that where going to our users
where no where aproching the $MaxAttachmentSize which I had set at ,15000000
so this must be a bug.
On Wednesday 24 October 2001 10:24 am, Jon Hittner wrote:
> I sent the following problem to the users list a few weeks ago, but only
> got responces from people with similer issues, but no solutions. I thought
> it may be a bug. I have a setup of RT 2.0.8 (upgraded from 2.0.6). About
> 1 in every 10 replies sent to the requesters have an empty body. 9 out of
> 10 work perfect The scrip looks right:
> OnCorrespond NotifyRequestors with template Correspondence
> and the template reads:
> If I hit reply to a ticket, add some comments and hit submit, the user 10%
> of the time will get a blank email and 90% of the time it will work
> perfect. If I hit the back button, and submit again, it usually works. I
> turned on debug and the logs look the same for the good emails as they do
> for the bad ones. Has anyone seen any problems like this?
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