[rt-devel] Nag script

Harshad R Joglekar harshad.joglekar at wipro.com
Mon Nov 12 09:16:14 EST 2001

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#!/usr/bin/perl -w
# $Header: /raid/cvsroot/rt-addons/nag,v 1.1 2001/10/11 01:59:54 jesse Exp $
# RT is (c) 1996-2001 Jesse Vincent <jesse at fsck.com>

use strict;
use Carp;

use lib "/opt/rt2/lib";
use lib "/opt/rt2/etc";

use RT::Interface::CLI  qw(CleanEnv LoadConfig DBConnect 
			   GetCurrentUser GetMessageContent);

#Clean out all the nasties from the environment

#Load etc/config.pm and drop privs

#Connect to the database and get RT::SystemUser and RT::Nobody loaded

use RT::Date;
use RT::Queue;
use RT::Tickets;
use RT::Users;
use Mail::Mailer;
use Mail::Send;

my $now = new RT::Date($RT::SystemUser);

my $users = new RT::Users($RT::SystemUser);

while (my $owner = $users->Next) {

	my $tickets = new RT::Tickets($RT::SystemUser);
	$tickets->LimitStatus(VALUE => 'open');
	$tickets->LimitStatus(VALUE => 'new');
	$tickets->LimitOwner(VALUE => $owner->Id);

	if ($tickets->Count > 0) {
		my $message = $owner->Name . ",\n";

		$message = $message . "You have " . $tickets->Count;
		$message = $message . " open tickets:" . "\n\n";

		while (my $ticket = $tickets->Next) {
			$message .= $ticket->Id . ": " . $ticket->Subject;
			$message .= "\n\t(Age:" .  $ticket->AgeAsString . ")\n\n";

		$message .= "\n-- \nRT/" . $RT::rtname . "\n";

		# Send the mail
		my $msg = new Mail::Send Subject=>"Your open tickets", To=>$owner->Name;
		my $fh = $msg->open;
		print $fh $message;


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