[rt-devel] Set owner on e-mail correspond

[Jesse Vincent]

Sure. you'd just want to write a custom scripcondition and scripaction.


On Mon, Oct 01, 2001 at 11:41:55AM -0400, Eric Mandel wrote:
> Hi,
> 
> I noticed that when a queue watcher replies to an e-mail as a
> correspondence, the ticket's status gets changed to open. Is there a way to
> also have it change the owner to the watcher that's replying?
> 
> Thanks.
> 
> Eric Mandel
> WorldNow
> 
> 
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