[rt-devel] Blank bodies in some replies - bug?

Jon Hittner jhittner at vmsinfo.com
Wed Oct 24 10:24:50 EDT 2001

   I sent the following problem to the users list a few weeks ago, but only 
got responces from people with similer issues, but no solutions.  I thought 
it may be a bug.  I have a setup of RT 2.0.8 (upgraded from 2.0.6).  About 1 
in every 10 replies sent to the requesters have an empty body.  9 out of 10 
work perfect The scrip looks right:
 OnCorrespond NotifyRequestors with template Correspondence
and the template reads:


If I hit reply to a ticket, add some comments and hit submit, the user 10% of 
the time will get a blank email and 90% of the time it will work perfect.  If 
I hit the back button, and submit again, it usually works.  I turned on debug 
and the logs look the same for the good emails as they do for the bad ones. 
Has anyone seen any problems like this? 


More information about the Rt-devel mailing list