[rt-devel] replying from different email address

[Alex Krohn]

Hi,

Ran into this problem today. A user submits a problem via a web form and
enters in an email address of info at domain.com. When they reply to the
answer from the web, they are using username at domain.com. This of course
sends back a nice one line 'Permission Denied'. 

Took a lot of looking through tables before I realized what had gone
wrong.

It would be worthwhile making the response a template, saying they don't
have permission to modify the ticket, and list possible reasons why
(most likely is that you aren't sending from the same email address).

Cheers,

Alex