[rt-devel] operation order and changing queues

Jesse Vincent jesse at bestpractical.com
Wed Apr 3 00:59:08 EST 2002

lib/RT/Interface/Web.pm contains a "ModifyBasics" sub with an array
of attributes to modify. You probably want to juggle things around there.
I'd recommend the default behavior of changing queue _after_ most
attributes but before owner. A patch would be appreciated.
As to the other issue, I'd have a look at Ticket::SetQueue for 
errorcode return values.


On Tue, Apr 02, 2002 at 03:35:30PM -0600, Christian Gilmore wrote:
> I have a little problem and hope there's a simple solution. I have
> multiple queues and potentially mutually exclusive privileged members of
> each queue. I need for people to be able to transfer tickets from one
> queue to the next via the web UI. This transfer occurs, but I see two sets
> of errors:
> 1) While the queue change does take effect, the web UI states: "Queue: 0"
> instead of what transaction actually occurred.
> 2) The system then complains that the user does not have sufficient
> privilege to change the remaining fields on the Basics page. Is there a
> way to enforce operational order so that queue change is the last possible
> transaction instead of the first to be reviewed?
> Thanks,
> Christian
> -----------------
> Christian Gilmore
> Technology Leader
> GeT WW Global Applications Development
> IBM Software Group
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