[rt-devel] Mail system
darrinw at nixc.net
Mon Apr 22 23:19:27 EDT 2002
|+ Could someone give me a 10,000 foot view of how RT listens and parses its
|+ emails? I don't want anything too technical but nothing so brief that is
|+ doesn't explain..
Its rather simple actually. You setup 'aliases' on your MTA (be it
sendmail, qmail, etc). Whenever a message is sent to these aliases, it
invokes rt-mailgate. rt-mailgate then parses the message, looking to see
if it is just a reply to an existing ticket (via the tag [domain.com
#ticketid]) and if so, it appends to that ticket (re-opening if
required) or creates a new ticket.
You create an alias for each queue, and point the alias to rt-mailgate
with the proper arguements.
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