[rt-devel] Mail system
neil-list at hostmysite.com
Wed Apr 24 12:52:10 EDT 2002
What are those arguments?
----- Original Message -----
From: "Darrin Walton" <darrinw at nixc.net>
To: "Neil H." <neil-list at hostmysite.com>
Cc: <rt-devel at fsck.com>
Sent: Monday, April 22, 2002 11:19 PM
Subject: Re: [rt-devel] Mail system
> |+ Could someone give me a 10,000 foot view of how RT listens and parses
> |+ emails? I don't want anything too technical but nothing so brief
> |+ doesn't explain..
> Its rather simple actually. You setup 'aliases' on your MTA (be it
> sendmail, qmail, etc). Whenever a message is sent to these aliases, it
> invokes rt-mailgate. rt-mailgate then parses the message, looking to see
> if it is just a reply to an existing ticket (via the tag [domain.com
> #ticketid]) and if so, it appends to that ticket (re-opening if
> required) or creates a new ticket.
> You create an alias for each queue, and point the alias to rt-mailgate
> with the proper arguements.
> rt-devel mailing list
> rt-devel at lists.fsck.com
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