[rt-devel] Mail system

Neil H. neil-list at hostmysite.com
Wed Apr 24 12:52:10 EDT 2002

What are those arguments?


----- Original Message -----
From: "Darrin Walton" <darrinw at nixc.net>
To: "Neil H." <neil-list at hostmysite.com>
Cc: <rt-devel at fsck.com>
Sent: Monday, April 22, 2002 11:19 PM
Subject: Re: [rt-devel] Mail system

>   |+ Could someone give me a 10,000 foot view of how RT listens and parses
>   |+ emails?  I don't want anything too technical but nothing so brief
that is
>   |+ doesn't explain..
> Its rather simple actually.  You setup 'aliases' on your MTA (be it
> sendmail, qmail, etc).  Whenever a message is sent to these aliases, it
> invokes rt-mailgate.  rt-mailgate then parses the message, looking to see
> if it is just a reply to an existing ticket (via the tag [domain.com
> #ticketid]) and if so, it appends to that ticket (re-opening if
> required) or creates a new ticket.
> You create an alias for each queue, and point the alias to rt-mailgate
> with the proper arguements.
> -darrin
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