[rt-devel] quandry: secure parts of a ticket... should this be done with related tickets?

[Ed Kershenbaum]

Mitchell - count me in.  This is the information I am looking for as well.

-----Original Message-----
From: Mitchell Wright [mailto:webmaster at nimm.com] 
Sent: Friday, December 13, 2002 6:59 AM
To: Phil Homewood; rt-users at lists.fsck.com; rt-devel at lists.fsck.com
Subject: Re: [rt-devel] quandry: secure parts of a ticket... should this be
done with related tickets?

>> 3) after the ticket's work has been complete
>> (status=resolved/status=dead), how should I allow this info to be
>> viewed?  The same as 2)?
> 
> Business process question.

I am mostly a lurker here, but wanted to interject on this one.

Business process in relation to a crm environment is a school of thought all
to itself. Perhaps this is worthy of its own mailing list? I am comfortable
with the tech side of things and like to keep up to speed on the add ons and
updates etc, but, being able to compare nontetch notes with others that use
RT in various ways and ask the sort of questions like appears above would be
interesting and useful. It could be something like rt-business?

If this isn't something Best Practical wants to do I wouldn't mind hosting
such a mailing list. Assuming 1, its permitted by Jesse & Team and 2, there
is interest here in such a thing. I don¹t want to be the only guy on the
list :-)

Thoughts?

Mitchell

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