[rt-devel] New mail on a ticket indication
Jesse Vincent
jesse at bestpractical.com
Mon Jan 7 16:31:16 EST 2002
It should return true if that user is _any_ requestor of the ticket :)
On Mon, Jan 07, 2002 at 03:28:58PM -0600, Travis Campbell wrote:
>
>
> Travis
> On Mon, Jan 07, 2002 at 06:57:01PM +0000, Daniel Foster wrote:
> >
> > Thanks - it's not quite what I need though. I don't really care when a
> > ticket was last updated so much as who did the updating. If the last
> > person to update was a member of our support staff than the ticket doesn't
> > need attention. If it was the requestor then the ticket needs reviewing.
> >
>
>
> $Ticket->IsRequestor($Ticket->LastUpdatedByObj)
>
> This returns true or false depending on if the ticket was last updated by
> someone who is a requestor. I don't know what this will do if there
> are multiple requestors listed for a ticket.
>
> Travis
> --
> Travis Campbell - Unix Systems Administrator = travis at beast.amd.com
> 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com
> TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com
> ============================================================================
> "Does anything work as expected?" Yes. An axe through the CPU.
>
>
> _______________________________________________
> rt-devel mailing list
> rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
More information about the Rt-devel
mailing list