[rt-devel] New mail on a ticket indication
Travis Campbell
travis.campbell at amd.com
Mon Jan 7 16:28:58 EST 2002
Travis
On Mon, Jan 07, 2002 at 06:57:01PM +0000, Daniel Foster wrote:
>
> Thanks - it's not quite what I need though. I don't really care when a
> ticket was last updated so much as who did the updating. If the last
> person to update was a member of our support staff than the ticket doesn't
> need attention. If it was the requestor then the ticket needs reviewing.
>
$Ticket->IsRequestor($Ticket->LastUpdatedByObj)
This returns true or false depending on if the ticket was last updated by
someone who is a requestor. I don't know what this will do if there
are multiple requestors listed for a ticket.
Travis
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