[rt-devel] When is a row in the User table created?

[Jesse Vincent]

I believe that the patch Simon Cozens submitted for that was included
in 2.0.9


On Fri, Jan 11, 2002 at 01:34:23PM +1100, Matthew Watson wrote:
> ok, what about when a privilaged user creates an RT, but changes the
> requesters address? Is RT meant to creawted a user object for the requester.
> 
> Eg, A customer calls up the helpdesk, the helpdesk creates a trouble ticket
> for the customer, with the customer as the requester?
> 
> I've tested this on the RT install I have (2.0.8) and RT doesn't seem to
> create a user object, does it in the newever versions of RT?
> 
> Mat.
> 
> 
> > -----Original Message-----
> > From: Jesse Vincent [mailto:jesse at bestpractical.com]
> > Sent: Friday, 11 January 2002 12:20 PM
> > To: Matthew Watson
> > Cc: rt-devel at lists.fsck.com
> > Subject: Re: [rt-devel] When is a row in the User table created?
> >
> >
> > Actually, in recent releases, RT always creates a user object and links
> > to that from the relevant watcher object. The fact that it didn't do this
> > before was somewhat of a normalization violation.  Basically the
> > email address
> > style watchers are only for watchers without RT accounts. (All requestors
> > have non-privileged accounts automatically created)
> >
> >
> > On Fri, Jan 11, 2002 at 11:41:36AM +1100, Matthew Watson wrote:
> > > Heya ppls.
> > >
> > >  I'm trying to see if I can optimise the query the find all the tickets
> > > requested
> > > by a certain person.
> > >
> > > SELECT DISTINCT main.* FROM Tickets main,
> > >    Watchers Watchers_1  LEFT JOIN Users as Users_2
> > >    ON  Watchers_1.Owner = Users_2.id
> > > WHERE ((Watchers_1.Scope = 'Ticket')) AND ((Watchers_1.Type =
> > 'Requestor'))
> > > AND ((Watchers_1.Email LIKE '%mwatson%')OR(Users_2.EmailAddress LIKE
> > > '%mwatson%'))
> > > AND main.id = Watchers_1.Value
> > > ORDER BY main.id ASC LIMIT 50
> > >
> > > the "OR" really slows down the query alot, and it currently
> > takes over 10
> > > seconds on my
> > > database to run (after tuning my database). Dropping the OR
> > speeds up the
> > > request, however it
> > > doesn't pick up all the tickets by that user, as they dont seem
> > to always
> > > have an entry in Users table.
> > >
> > > So the question is, when are new users created? and when is the
> > Email field
> > > on the Watchers table filled in?
> > >
> > > If the Email field on the Watchers table was always filled in, then this
> > > query could be cleaned up a little bit I think.
> > >
> > > Any thoughts?
> > >
> > > ----------------------------------------------
> > > Matthew Watson
> > > Development, Netspace Online Systems
> > > mwatson at netspace.net.au
> > >
> > >
> > > _______________________________________________
> > > rt-devel mailing list
> > > rt-devel at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-devel
> > >
> >
> > --
> > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> 
> 

-- 
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