[rt-devel] When is a row in the User table created?

[Matthew Watson]

arh ok, so after 2.0.9 , is Watchers.Email used for anything? I guess
perhaps its used
for CC? or is a user object created for that too?

Mat.


> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: Friday, 11 January 2002 1:36 PM
> To: Matthew Watson
> Cc: Matthew Watson; rt-devel at lists.fsck.com
> Subject: Re: [rt-devel] When is a row in the User table created?
>
>
> I believe that the patch Simon Cozens submitted for that was included
> in 2.0.9
>
>
> On Fri, Jan 11, 2002 at 01:34:23PM +1100, Matthew Watson wrote:
> > ok, what about when a privilaged user creates an RT, but changes the
> > requesters address? Is RT meant to creawted a user object for
> the requester.
> >
> > Eg, A customer calls up the helpdesk, the helpdesk creates a
> trouble ticket
> > for the customer, with the customer as the requester?
> >
> > I've tested this on the RT install I have (2.0.8) and RT doesn't seem to
> > create a user object, does it in the newever versions of RT?
> >
> > Mat.
> >
> >
> > > -----Original Message-----
> > > From: Jesse Vincent [mailto:jesse at bestpractical.com]
> > > Sent: Friday, 11 January 2002 12:20 PM
> > > To: Matthew Watson
> > > Cc: rt-devel at lists.fsck.com
> > > Subject: Re: [rt-devel] When is a row in the User table created?
> > >
> > >
> > > Actually, in recent releases, RT always creates a user object
> and links
> > > to that from the relevant watcher object. The fact that it
> didn't do this
> > > before was somewhat of a normalization violation.  Basically the
> > > email address
> > > style watchers are only for watchers without RT accounts.
> (All requestors
> > > have non-privileged accounts automatically created)
> > >
> > >
> > > On Fri, Jan 11, 2002 at 11:41:36AM +1100, Matthew Watson wrote:
> > > > Heya ppls.
> > > >
> > > >  I'm trying to see if I can optimise the query the find all
> the tickets
> > > > requested
> > > > by a certain person.
> > > >
> > > > SELECT DISTINCT main.* FROM Tickets main,
> > > >    Watchers Watchers_1  LEFT JOIN Users as Users_2
> > > >    ON  Watchers_1.Owner = Users_2.id
> > > > WHERE ((Watchers_1.Scope = 'Ticket')) AND ((Watchers_1.Type =
> > > 'Requestor'))
> > > > AND ((Watchers_1.Email LIKE '%mwatson%')OR(Users_2.EmailAddress LIKE
> > > > '%mwatson%'))
> > > > AND main.id = Watchers_1.Value
> > > > ORDER BY main.id ASC LIMIT 50
> > > >
> > > > the "OR" really slows down the query alot, and it currently
> > > takes over 10
> > > > seconds on my
> > > > database to run (after tuning my database). Dropping the OR
> > > speeds up the
> > > > request, however it
> > > > doesn't pick up all the tickets by that user, as they dont seem
> > > to always
> > > > have an entry in Users table.
> > > >
> > > > So the question is, when are new users created? and when is the
> > > Email field
> > > > on the Watchers table filled in?
> > > >
> > > > If the Email field on the Watchers table was always filled
> in, then this
> > > > query could be cleaned up a little bit I think.
> > > >
> > > > Any thoughts?
> > > >
> > > > ----------------------------------------------
> > > > Matthew Watson
> > > > Development, Netspace Online Systems
> > > > mwatson at netspace.net.au
> > > >
> > > >
> > > > _______________________________________________
> > > > rt-devel mailing list
> > > > rt-devel at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-devel
> > > >
> > >
> > > --
> > > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> >
> >
>
> --
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