[rt-devel] Behaviour issue, comment alias will not create a ticket.

Jesse Vincent jesse at bestpractical.com
Fri Jul 5 10:58:38 EDT 2002


There's no hugely good reason for it. Somewhere in the depths of time,
it made lots of sense. 


On Fri, Jul 05, 2002 at 04:51:09PM +0200, Bruce Campbell wrote:
> 
> Now, although I can easily get around this in .procmailrc before invoking
> RT, I'm wondering whether anyone has strong feelings one way or the other
> for the following:
> 
> 	rt-mailgate to create a ticket when invoked with --action comment,
> 	and no ticketid is present.
> 
> Currently, rt-mailgate will not create a ticket when the above conditions
> are true.
> 
> Regards,
> 
> -- 
>                              Bruce Campbell                            RIPE
>                    Systems/Network Engineer                             NCC
>                  www.ripe.net - PGP562C8B1B                      Operations
> 
> 
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-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.




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