[rt-devel] Inverting Ticket Priority

Marc Davignon mpdavig at des.jhy.us.ml.com
Fri May 24 00:12:17 EDT 2002

Looks like there are three relevant files in the source:

webrt/Elements/MyRequests     # Handles highest priority tickets I requested
webrt/Elements/MyTickets      # Handles highest priority tickets I own
webrt/Ticket/Elements/ShowRequestor # Handles More about John Doe

Changing 'DESC' to 'ASC' appears to do the trick as you mention does the 

Created a patch using diff, patched the source, and reinstalled RT 2.0.13.

I just recently patched our production installation without incident.

Marc Davignon
Systems Administrator, Merrill Lynch ITG

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