[rt-devel] Initial Priority for SelfService

[Benjamin Boksa]

Hi rt-users, hi rt-devel,

We needed to give some of our customers which use the SelfService 
Interface the ability to provide the Initial Priority for a new Ticket. 
Here is what I did:

Copied WebRT/html/SelfService/Create.html to 
local/WebRT/html/SelfService/Create.html and changed it according to 
the patch at the and of the mail. Copied Copied 
WebRT/html/SelfService/Display.html to 
local/WebRT/html/SelfService/Display.html and changed it...

I know it is quite simple, but thought it might be nice to share it.

Regards,

Benne

P.S.: Now I have to find a way to let the SelfService User Modify the 
Priority without having the right to ModifyTicket.


--------- begin patch ---------
*** /usr/local/rt2/WebRT/html/SelfService/Create.html   Wed Nov  7 
00:07:02 2001
--- /usr/local/rt2/local/WebRT/html/SelfService/Create.html     Thu Nov 
28 12:32:03 2002
***************
*** 43,48 ****
--- 43,56 ----
   </TR>
   <TR>
   <TD>
+ Priority (0-99):
+ </TD>
+ <TD>
+ <INPUT Name="InitialPriority" SIZE=2 MAXSIZE=2 value="">
+ </TD>
+ </TR>
+ <TR>
+ <TD>
   Attach file:
   </TD>
   <TD>
--------- end patch ---------


--------- begin patch ---------
*** /usr/local/rt2/WebRT/html/SelfService/Display.html  Fri Feb  8 
07:23:52 2002
--- /usr/local/rt2/local/WebRT/html/SelfService/Display.html    Thu Nov 
28 12:32:42 2002
***************
*** 144,149 ****
--- 144,150 ----
                                                Requestor=> \@Requestors,
                                                Cc => \@Cc,
                                                Subject=>$ARGS{Subject},
+                                              
InitialPriority=>$ARGS{InitialPriority},
                                                MIMEObj => $MIMEObj
                                               );
       unless ($id && $Trans) {
--------- end patch ---------

-- 

Benjamin Boksa
b.boksa at sidebysite.de

side by site GmbH & Co. KG
Druckgestaltung & Webdesign

Barbarastr. 3-9 (Block 6)
D-50735 Koeln

Fon: +49 221 2790964
Fax: +49 221 2790965

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