[rt-devel] Duplicate response checking

Phil Homewood pdh at snapgear.com
Tue Sep 17 18:52:28 EDT 2002

[formatting fixed]

Matt Lightner wrote:

> We've been using RT for quite a while, and I have noticed that
> on occasion, we will have two employees respond to the same
> ticket/question--which can obviously confuse the client.

Another approach (which we considered but decided against for
other reasons) might be to only grant the ReplyToTicket right
to the Owner (and CCs and Requestors) so that the ticket must
be taken before replying. 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

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