[rt-devel] Duplicate response checking

Robie Basak robie at principle.co.uk
Wed Sep 18 04:00:00 EDT 2002

On Tue, 2002-09-17 at 23:52, Phil Homewood wrote:
> [formatting fixed]
> Matt Lightner wrote:
> > We've been using RT for quite a while, and I have noticed that
> > on occasion, we will have two employees respond to the same
> > ticket/question--which can obviously confuse the client.
> Another approach (which we considered but decided against for
> other reasons) might be to only grant the ReplyToTicket right
> to the Owner (and CCs and Requestors) so that the ticket must
> be taken before replying. 

Trouble is, there's nothing to stop somebody stealing the ticket and
replying before you've finished :)

Unless stealing should also not be allowed, but I think that it is


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