[rt-devel] rtfm 2.0b6 won't insert article in ticket reply

Vivek Khera khera at kcilink.com
Thu Apr 10 12:14:07 EDT 2003


I have rt 3.0.0 running under speedycgi.  everything seems to be doing
well so far.

I installed rtfm 2.0b6 and created my first article.  The article
shows up fine (except I had to put in hard-returns in the article or
it came out as one loooong line ;-)

When I go to a ticket reply, I can search for that article in RTFM
just fine.  Clicking on the "go" button next to it doesn't, however,
include the message in the response.  Entering the article number
directly also doesn't include it, either.

What *does* happen is that the quoted text of the original ticket is
appended to itself.

Anyone else seen this?  Tips on where to start debuggering?

FreeBSD 4.8
Apache 2.0
SpeedyCGI
RT 3.0.0
RTFM 2.0b6
Perl 5.8.0
MySQL 4.0.12

*all* perl modules are up-to-date with CPAN.

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Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/



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