[rt-devel] 3.0.1pre2: root cannot change ticket owner

[Jesse Vincent]

Perhaps you should have a look at the manual. Particularly the bits on
stealing and ownership.


On Mon, Apr 14, 2003 at 03:18:07AM -0700, Stanislav Sinyagin wrote:
> Hi, 
> 
> I try to utilize OnOwnerChange condition. 
> In order to test it, I try to change the owner of an existing ticket, 
> being logged as root.
> 
> In Ticket/ModifyPeople.html, when I try to select another owner, 
> "save changes" gives the following result:
> 
>   You can only reassign tickets that you own or that are unowned 
> 
> When I try to make the ticket unowned (selecting the dash empty user from the 
> Owner listbox), "save changes" doesn't give any effect at all.
> 
> ==================
> 
> In addition, I created a new ticket within the web interface, and assigned 
> the owner to it at the time of creation. I expected the new owner 
> to receive the notification, but he didn't.
> The global scrip looks as follows:
> 
>   On Owner Change Notify Owner with template Transaction
> 
> ==================
> 
> Regards,
> Stanislav
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