[rt-devel] RT 3.0.2pre4

[Roy-Magne Mo]

Jesse Vincent wrote:
> Autrijus Tang put in some heroic effort to attempt to resolve the utf8
> bugs people have been experiencing. I've just rolled 3.0.2pre4 with his
> patches. The new release needs Locale::Maketext::Lexicon 0.22, which
> isn't on cpan. I've uploaded a copy of it to
> http://fsck.com/pub/rt/devel/

Locale::Maketext::Lexicon 0.22 and 3.0.2pre4 installed

> Is this release any better for people?

yes, it's better - but there seems to be issues still :(


My enviroment:

Redhat Linux 8.0 with apache 2.0.40 (package version 16)
perl 5.8.0
mod_perl 1.99_05

# ./sbin/rt-test-dependencies --with-mysql --with-modperl2
MASON dependencies:
         Params::Validate 0.02...found
         Cache::Cache ...found
         Exception::Class ...found
         HTML::Mason 1.16...found
         MLDBM ...found
         Errno ...found
         FreezeThaw ...found
         Digest::MD5 ...found
         CGI::Cookie 1.20...found
         Storable ...found
         Apache::Session 1.53...found
MAILGATE dependencies:
         HTML::TreeBuilder ...found
         HTML::FormatText ...found
         Getopt::Long ...found
         LWP::UserAgent ...found
CLI dependencies:
         Getopt::Long 2.24...found
CORE dependencies:
         Digest::MD5 ...found
         DBI 1.18...found
         Test::Inline ...found
         Class::ReturnValue 0.40...found
         DBIx::SearchBuilder 0.80...found
         Text::Template ...found
         File::Spec 0.8...found
         HTML::Entities ...found
         Net::Domain ...found
         Log::Dispatch 2.0...found
         Locale::Maketext 1.04...found
         Locale::Maketext::Lexicon 0.22...found
         Locale::Maketext::Fuzzy ...found
         MIME::Entity 5.108...found
         Mail::Mailer 1.57...found
         Net::SMTP ...found
         Text::Wrapper ...found
         Time::ParseDate ...found
         File::Temp ...found
         Term::ReadKey ...found
         Text::Autoformat ...found
         Text::Quoted ...found
DEV dependencies:
         Regexp::Common ...found
         Time::HiRes ...found
         Test::Inline ...found
         WWW::Mechanize ...found
MODPERL2 dependencies:
         CGI 2.89...found
         Apache::DBI ...found
MYSQL dependencies:
         DBD::mysql 2.1018...found

There seems to be problem with converting the character with incoming 
mail, according to the log the mail correctly get recognized as UTF-8 
but still there seems to be something turning out wrong.

By typing the Norwegian characters 'æøå' at the bottom of the mail, gets 
it imported correctly into R/T.

Mail available upon request.

There seems to be a new bug around, could be that I've not seen it before:
when replying to a ticket, RT doesn't seem to find the email-address of 
the requestor. It seems to be finding CCs fine..

Excerpt from log:
[Mon Apr 28 01:28:33 2003] [debug]: Guessed encoding: utf8 
(/usr/local/rt3/lib/RT/I18N.pm:185)
[Mon Apr 28 01:28:34 2003] [info]: RT::Scrip=HASH(0x9664f40): Couldn't 
prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)
[Mon Apr 28 01:28:34 2003] [info]: 
<rt-3.0.2pre4-69-241.10.0986919788155 at bluecom.no> #69/241 - Scrip 4 
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:91)
[Mon Apr 28 01:28:34 2003] [info]: 
<rt-3.0.2pre4-69-241.10.0986919788155 at bluecom.no> No recipients found. 
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:170)
[Mon Apr 28 01:28:34 2003] [info]: 
<rt-3.0.2pre4-69-241.17.9168157102785 at bluecom.no> #69/241 - Scrip 5 
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:91)
[Mon Apr 28 01:28:34 2003] [info]: 
<rt-3.0.2pre4-69-241.17.9168157102785 at bluecom.no> No recipients found. 
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:170)
[Mon Apr 28 01:28:34 2003] [info]: 
<rt-3.0.2pre4-69-241.2.68671849750952 at bluecom.no> #69/241 - Scrip 6 
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:91)
[Mon Apr 28 01:28:34 2003] [info]: 
<rt-3.0.2pre4-69-241.2.68671849750952 at bluecom.no> No recipients found. 
Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:170)


All the mail I've got sent via R/T seems to have proper encoding now.

Updating fields with norwegian characters works now, which it didn't 
with 3.0.2pre3.

-- 
Roy-Magne Mo