[rt-devel] RT::Scrip=HASH(0x15445d4): Couldn't prepare Open Tickets

[plasma]

On Wed, Apr 30, 2003 at 12:32:09AM -0700, Stanislav Sinyagin wrote:
> Hi, 
> 
> while testing Atrijus' patch, I found the following messages in 
> rt.log when I added the correspondence by e-mail (I am the requestor, 
> and nobody is the owner). I didn't yet notice the side effects, perhaps 
> they will be seen when there's an owner:
> 
> [Wed Apr 30 07:17:09 2003] [info]: Ticket 97 created in queue 'rt' by ssinyagin
>  (/opt/rt3/lib/RT/Ticket_Overlay.pm:598)
> [Wed Apr 30 07:17:19 2003] [debug]: limiting to 50 rows (/opt/rt3/lib/RT/Interf
> ace/Web.pm:567)
> [Wed Apr 30 07:22:13 2003] [debug]: Found a ticket ID. It's 97 (/opt/rt3/lib/RT
> /Interface/Email.pm:156)
> [Wed Apr 30 07:22:13 2003] [info]: RT::Scrip=HASH(0x10b1e80): Couldn't prepare 
> Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> [Wed Apr 30 07:22:14 2003] [info]: <rt-3.0.2pre4-97-348.9.38339629810606 at as8833
> .net> #97/348 - Scrip 4  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> [Wed Apr 30 07:22:15 2003] [info]: <rt-3.0.2pre4-97-348.9.38339629810606 at as8833
> .net> No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:170)
> [Wed Apr 30 07:22:15 2003] [info]: <rt-3.0.2pre4-97-348.8.99333280018581 at as8833
> .net> #97/348 - Scrip 5  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> [Wed Apr 30 07:22:16 2003] [info]: <rt-3.0.2pre4-97-348.8.99333280018581 at as8833
> .net> No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:170)
> [Wed Apr 30 07:25:51 2003] [debug]: Converting 'Windows-1252' to 'utf-8' (/opt/
> rt3/lib/RT/I18N.pm:204)
> [Wed Apr 30 07:25:51 2003] [debug]: Found a ticket ID. It's 97 (/opt/rt3/lib/RT
> /Interface/Email.pm:156)
> [Wed Apr 30 07:25:52 2003] [info]: RT::Scrip=HASH(0x15445d4): Couldn't prepare 
> Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> [Wed Apr 30 07:25:52 2003] [info]: <rt-3.0.2pre4-97-349.2.93799292896246 at as8833
> .net> #97/349 - Scrip 4  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> [Wed Apr 30 07:25:53 2003] [info]: <rt-3.0.2pre4-97-349.2.93799292896246 at as8833
> .net> No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:170)
> [Wed Apr 30 07:25:54 2003] [info]: <rt-3.0.2pre4-97-349.14.0524853344174 at as8833
> .net> #97/349 - Scrip 5  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> [Wed Apr 30 07:25:54 2003] [info]: <rt-3.0.2pre4-97-349.14.0524853344174 at as8833
> .net> No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:170)
> 
> 
> --- Stanislav Sinyagin <ssinyagin at yahoo.com> wrote:
> > The message sent in 8bit Latin1 was accepted, the ticket text 
> > is displayed correctly, and the autoreply has the correct encoding.
> > Bravo!

try this:

<patch>
==== //depot/RT/rt/lib/RT/Action/SendEmail.pm#28 (text) ====

@@ -392,9 +392,6 @@
        else {
            $self->SetHeader( 'From', $replyto );
        }
-
-        # TODO: this "via RT" should really be site-configurable.
-       $self->SetHeader( 'From', "\"$friendly_name via RT\" <$replyto>" );
     }
 
     unless ( $self->TemplateObj->MIMEObj->head->get('Reply-To') ) {
</patch>


plasma
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