[rt-devel] August Release of the Statistics Package for RT3

[Harald Wagener]

On Freitag, 22. August 2003, at 9:01 Uhr, G. Richard Bellamy wrote:

>> -----Original Message-----
>> From: Harald Wagener [mailto:hwagener at hamburg.fcb.com]
>> Sent: Thursday, August 21, 2003 7:50 AM
>
> Forgive me if this has been asked before, the usual disclaimers apply:
> -o- I've checked the archives
> -o- I've checked the documentation
> -o- I've checked RTFM
>
> I'm still having the same problem mentioned by others regarding the
> issue with the graphs being mangled (possibly by Mason?).
>
> I've attempted the change from format=> 'png' to format=> 'jpg', and I
> cannot see either one.


There was an error in the old version in the way I generated the 
content header, which broke display for some people out there. 
Yesterday's version should have that fixed thanks to Autrijus Tang. Did 
You try that?

>
> Even though I'm 90% sure this is a server-side issue, I've looked at 
> the
> site with RedHat Mozilla, Safari, Opera, Mac IE5.2 and IE6, to no 
> avail.


I am testing this successfully with Safari on OS X, and I guess that 
any problems are browser independent, in other words: It's possibly my 
fault.

> Could this be a FastCGI problem?

Definitely not. We had moved from mod_perl to fastcgi when I was 
basically rebuilding all the necessary parts for RT3 from scratch on 
our RH9 box.


> Are you developing on a mod_perl box? I
> had many problems with RH9 perl, and ended up moving to Debian, where I
> also had issues with mod_perl as a DSO, and I was hesitant to spend 
> much
> more time recompiling apache - I'm not terribly proficient at that part
> of OpenSource yet. So... I went the FastCGI way, since it was all about
> config files.

I am still developing on the machine mentioned above, which will be 
upgraded to debian soonish.

>
> HOWEVER, your stats package would be enough to move me, possibly, in 
> the
> direction of recompiling apache with mod_perl, et. al., and the extra
> work.

Which version of libgd is installed? Does it fit Your GD::Graph module?


> Thank you for your attention.
>

I am sorry that I am not of more help, but this is 'my first' 
publically available piece of work, originally by Simon Cozens, and I 
am still new to alot of this kind of business.

Regards,
     Harald Wagener