[rt-devel] [fsck.com #3069] "Started" is not set when replying to a new ticket

[Stanislav Sinyagin]

Hi, 

After upgrading from 3.0.4pre1 to the release, the problem has gone.
Please close the ticket.

Stan

--- Stanislav Sinyagin <ssinyagin at yahoo.com> wrote:
> Ticket is just created. Status is "new", Starts and Started are not set.
> 
> In Web interface, I click "Reply", enter the text, and the status is 
> automatically changed to "open", with the corresponding message:
>   RT_System - Status changed from new to open 
> 
> After this moment, Started is not set. When I explicitly change the status 
> by clicling "open", Started is set correctly.