[rt-devel] RT_System reopening tickets...

[Senoner Samuel]

HM, yea.
OpenTicket on correspond is a global scrip.
In my opinion with this form the correspondence should be added first
and after that the ticket resolved.
A workaround is to do 2 Steps, reply to a ticket and after that resolve
it.

Samuel

-----Original Message-----
From: Marc Jauvin [mailto:marc at register4less.com] 
Sent: Friday,25 July,2003 08:13
To: rt-devel at lists.fsck.com
Subject: Re: [rt-devel] RT_System reopening tickets...


I am sorry, in the previous post, the history section should have been:

> The Ticket History shows:
>
>   marc      - Status changed from open to resolved
>   marc      - Correspondence added
>   RT_System - Status changed from resolved to open

--
Marc Jauvin
http://register4less.com
450-441-5458
_______________________________________________
rt-devel mailing list
rt-devel at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-devel