[rt-devel] RT_System reopening tickets...

[Jeff Sheltren]

Marc, you could also just remove the global scrip that opens tickets on
correspond.  We had too many people responding to resolved tickets just
to say 'Thanks', which would cause the ticket to open again, and then
we'd have to close it again - so I removed that scrip.

-Jeff

On Fri, 2003-07-25 at 08:23, Senoner Samuel wrote:
> HM, yea.
> OpenTicket on correspond is a global scrip.
> In my opinion with this form the correspondence should be added first
> and after that the ticket resolved.
> A workaround is to do 2 Steps, reply to a ticket and after that resolve
> it.
> 
> Samuel
> 
> -----Original Message-----
> From: Marc Jauvin [mailto:marc at register4less.com] 
> Sent: Friday,25 July,2003 08:13
> To: rt-devel at lists.fsck.com
> Subject: Re: [rt-devel] RT_System reopening tickets...
> 
> 
> I am sorry, in the previous post, the history section should have been:
> 
> > The Ticket History shows:
> >
> >   marc      - Status changed from open to resolved
> >   marc      - Correspondence added
> >   RT_System - Status changed from resolved to open
> 
> --
> Marc Jauvin
> http://register4less.com
> 450-441-5458
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