[rt-devel] RT_System reopening tickets...

[Marc Jauvin]

Marc Jauvin <marc at register4less.com> wrote:

> I am sorry, in the previous post, the history section should have been:
>
> > The Ticket History shows:
> >
> >   marc      - Status changed from open to resolved
> >   marc      - Correspondence added
> >   RT_System - Status changed from resolved to open

I added the following to RT/Action/AutoOpen.pm:

in Prepara(), I added the condition "not $self->TransactionObj->IsInbound" and
that seems to solve the problem.

Any comment on this?

--
Marc Jauvin
http://register4less.com
450-441-5458