[rt-devel] RT_System reopening tickets...

Marc Jauvin marc at register4less.com
Fri Jul 25 13:51:19 EDT 2003

Marc Jauvin <marc at register4less.com> wrote:

> I am sorry, in the previous post, the history section should have been:
> > The Ticket History shows:
> >
> >   marc      - Status changed from open to resolved
> >   marc      - Correspondence added
> >   RT_System - Status changed from resolved to open

I added the following to RT/Action/AutoOpen.pm:

in Prepara(), I added the condition "not $self->TransactionObj->IsInbound" and
that seems to solve the problem.

Any comment on this?

Marc Jauvin

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