[rt-devel] RT_System reopening tickets...

[Jesse Vincent]

On Fri, Jul 25, 2003 at 01:51:19PM -0400, Marc Jauvin wrote:
> Marc Jauvin <marc at register4less.com> wrote:
> 
> > I am sorry, in the previous post, the history section should have been:
> >
> > > The Ticket History shows:
> > >
> > >   marc      - Status changed from open to resolved
> > >   marc      - Correspondence added
> > >   RT_System - Status changed from resolved to open
> 
> I added the following to RT/Action/AutoOpen.pm:
> 
> in Prepara(), I added the condition "not $self->TransactionObj->IsInbound" and
> that seems to solve the problem.

That may well work. Ticket #3194 has been opened for this bug. What
needs to happen is that the Status setting logic needs to be smarter
about whether to fire before or after the update is committed.

	-jesse

> 
> Any comment on this?
> 
> --
> Marc Jauvin
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