[rt-devel] RT_System reopening tickets...

[Asif Iqbal]

I use Stock Answer for the last two lines of my reply when it is resolved,
something like this

[snip]

There is no need to respond unless further assistance is necessary

Ticket is closed

[/snip]



On Fri, 25 Jul 2003, Senoner Samuel wrote:

> HM, yea.
> OpenTicket on correspond is a global scrip.
> In my opinion with this form the correspondence should be added first
> and after that the ticket resolved.
> A workaround is to do 2 Steps, reply to a ticket and after that resolve
> it.
>
> Samuel
>
> -----Original Message-----
> From: Marc Jauvin [mailto:marc at register4less.com]
> Sent: Friday,25 July,2003 08:13
> To: rt-devel at lists.fsck.com
> Subject: Re: [rt-devel] RT_System reopening tickets...
>
>
> I am sorry, in the previous post, the history section should have been:
>
> > The Ticket History shows:
> >
> >   marc      - Status changed from open to resolved
> >   marc      - Correspondence added
> >   RT_System - Status changed from resolved to open
>
> --
> Marc Jauvin
> http://register4less.com
> 450-441-5458
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>

-- 
Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There's no place like 127.0.0.1