[rt-devel] RT_System reopening tickets...

[Marc Jauvin]

Jeff Sheltren <sheltren at cs.ucsb.edu> wrote:

> Marc, you could also just remove the global scrip that opens tickets on
> correspond.  We had too many people responding to resolved tickets just
> to say 'Thanks', which would cause the ticket to open again, and then
> we'd have to close it again - so I removed that scrip.

That's all great, but how in hell do you know when people actually need more
help and the ticket stays resolved!?!

We handle a large amount of requests, and there is no way we're gonna manually
monitor for when a resolved ticket needs to be addressed...

--
Marc Jauvin
http://register4less.com
450-441-5458