[rt-devel] New Release of the Statistics package

[Senoner Samuel]

OK, I upgraded my RT3.0.4 provided with debian with apt-get upgrade.
I get following error selecting a queue on timetoresolve:

error:  Can't locate object method "Next" via package "RT::EasySearch"
(perhaps you forgot to load "RT::EasySearch"?)  

I read somewhere that EasySearch is to replace with Searchbuilder.
Harald, do you have a different version with EasySearch?

Thanks

Samuel

-----Original Message-----
From: Harald Wagener [mailto:hwagener at hamburg.fcb.com] 
Sent: Thursday,24 July,2003 18:24
To: rt-devel at lists.fsck.com
Cc: Senoner Samuel
Subject: Re: [rt-devel] New Release of the Statistics package



On Donnerstag, 24. Juli 2003, at 17:41 Uhr, Senoner Samuel wrote:

> I also have the debian install, Rt 3.0.2 on my test server

I am on 3.0.4 already. Is it possible for You to upgrade and test again?

> I copied Tabs in /usr/share/request-tracker3/html/Elements/Tabs

This is not ideal, since You copied over the original Tabs. It should  
not break anything, but the changes for the Statistics will vanish if  
You upgrade to a newer version.

> And untared Statistics in /usr/share/request-tracker3/html
>
> I see the pages and the tab.
> But I always get the result with maximal ticket numbers, I lookup up
> the
> log, this is repeated a couple of times:
>
> [Thu Jul 24 16:36:11 2003] [error]: Invalid Date Op: <= at 
> /usr/share/perl5/RT/Tickets_Overlay.pm line 347.
>
> Stack:

[snip]

> [/usr/share/request-tracker3/html/Statistics/CallsQueueDay/index.html:
> 42
> ]

I have no idea on this.  Can we trust the line numbers? line 42 of  
CallsQueueDay/index.html is

<%tix->Count%>

  for me...

> Invalid Date Operator, perhaps it is something with my Date format 
> settings?

The statistics code normalises all the date to ISO date formatting, so  
this should not be a problem. We have the same date format as You over  
here in germany.

Regards,
     Harald