[rt-devel] I've already managed to break something...

[Jesse Vincent]

Grant "Everyone" the right to 'CreateTickets' in that queue.


On Tue, Mar 18, 2003 at 10:57:54AM +0100, Lorens Kockum wrote:
> I've installed RT RC1 from scratch, created users, renaming the
> root user in the process (maybe that's the problem).
> 
> Sending mail as valid user creates ticket as desired.
> 
> Chapter 4, Section Users, "Whenever someone new submits a 
> request, RT automatically creates a non-staff account for that 
> person.".
> 
> That's cool, but sending  message from an hithertofore unknown
> user generates
> 
>   RT could not load a valid user, and RT's configuration does 
>   not allow for the creation of a new user for your email.
> 
> Googling that error message commes up with nothing, neither does
> searching for it in rt-devel archives, which makes me think I've
> broken something.
> 
> Looking at the source for lib/RT/Interface/Email.pm didn't help
> much either.
> 
> rt-mailgate docs say
> 
>   However, you will need first of all to create an RT user for the
>   mail gateway and assign it a password; this helps to ensure that
>   mail coming into the web server did originate from the gateway.
> 
> which that is not further explained.  It does make me hope that
> maybe it wasn't I who broke things by renaming the root user?
> 
> In any case, the two documentation snippets seem contradictory
> to me, and that's why I'm writing.
> 
> What should I do to solve my problem?
> 
> -- 
> #include <std_disclaim.h>                          Lorens Kockum
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