[rt-devel] On Correspond Open Tickets with template Blank

[Matthew J. Draper]

Can anyone else replicate the following issue?

I have the default scrip, On Correspond Open Tickets with template
Blank, enabled globally. If someone corresponds using the web interface,
it opens the ticket. If the owner corresponds using email, RT opens the
ticket. If the requestor replies to the email, RT doesn't open the
ticket! The requestor is a non-privileged user, in my test environment.

Have I misunderstood what the scrip is supposed to be doing, managed to
somehow break it, or is this a bug of some description?

Matthew