[rt-devel] On Correspond Open Tickets with template Blank

[Jesse Vincent]

> Can anyone else replicate the following issue?
> 
> I have the default scrip, On Correspond Open Tickets with template
> Blank, enabled globally. If someone corresponds using the web interface,
> it opens the ticket. If the owner corresponds using email, RT opens the
> ticket. If the requestor replies to the email, RT doesn't open the
> ticket! The requestor is a non-privileged user, in my test environment.
> 
> Have I misunderstood what the scrip is supposed to be doing, managed to
> somehow break it, or is this a bug of some description?

The scrip replaces old built-in behavior that would automatically open
tickets if privileged users replied to a new ticket or if anyone replied
to a stalled or closed ticket.  "new" tickets, by definition haven't yet
been touched by staff and are still flagged as new because they want
action.


> Matthew
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