[rt-devel] RT 2 to RT 3 version 1.6

Jesse Vincent jesse at bestpractical.com
Fri Mar 21 14:50:58 EST 2003


Correct. they just need to be manually imported. Because of the API
changes between RT2 and RT3, we don't want to do a blind import.


On Fri, Mar 21, 2003 at 02:05:32PM -0500, Vivek Khera wrote:
> >>>>> "JV" == Jesse Vincent <jesse at bestpractical.com> writes:
> 
> >> >> Could not create scrip: On Resolve Notify Requestors, Ccs and AdminCcs As
> >> >> Comment with templateescalation-resolved in queue14
> 
> JV> the importer can't import custom templates
> 
> Ouch!  *Every* one of my queues has a customized OnCreate template sent
> to the creator giving them topic-specific instructions regarding their
> query...
> 
> What happens to them?  Do the templates get lost and the corresponding
> scrips ignored?  I guess manually recreating them wouldn't be a big
> issue...
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