[rt-devel] Problem with custom field searching in RT 3.0.2pre4

[Paul Wagland]

Hi all,

Sorry for not jumping yesterday... we had a public holiday here. :-)

Anyway, yes, the issue that I was reporting is that if I have two different
custom fields then it does an or. I agree that if I have one custom field it
_should_ be an or.

So, to give an example:

I have a custom field "a" (CF.a) and "b" (CF.b).

I want to select all tickets where CF.a = "searcha" *AND* where CF.b =
"searchb". There is no way to do that. With every other field on the search
screen this is what happens.

To put it another way: Currently, when selecting a new field it restricts
your search criteria. _Unless_ you happen to of chosen a custom field, *and*
you already have a custom field in your search criteria.

So: I go to the search screen, and select queue="queuea". It returns 20
tickets.
I select another criteria, owner="pwagland". It returns 10 tickets.
I select another criteria, CF.a="searcha". It returns 5 tickets.
I select another criteria, CF.b="searchb". It returns 7 tickets!

This last bit is inconsistent, and confusing.

I accept (and expect for that matter) that if the last line had of been
CF.a="searcha2" it would return more tickets, but I am trying to *restrict*
the search, and it actually broadens it.

That is the bug that I was reporting :-)

Cheers,
Paul

> -----Original Message-----
> From: rt-devel-admin at lists.fsck.com
> [mailto:rt-devel-admin at lists.fsck.com]On Behalf Of Autrijus Tang
> Sent: Wednesday, April 30, 2003 14:43
> To: Robert Spier
> Cc: Jesse Vincent; Autrijus Tang; Paul Wagland; Rt-Devel at Lists. Fsck. Com
> Subject: Re: [rt-devel] Problem with custom field searching in RT
> 3.0.2pre4
>
>
> On Tue, Apr 29, 2003 at 04:04:31PM -0700, Robert Spier wrote:
> > Right, but the issue Paul reported is:
> > CF1 OR CF2
> > As opposed to CF1.Val1 OR CF1.Val2
>
> That was my interpretation too, and I still think that AND makes
> most sense.
>
> /Autrijus/
> _______________________________________________
> rt-devel mailing list
> rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel
>
>