[rt-devel] Problem with custom field searching in RT 3.0.2pre4

[Jesse Vincent]

Now that I actually understand the issue, I agree with everyon else.
they should be anded, not ORed. 

I expect to have net access tomorrow (rather than a borrowed PC) and
hope to spend time applying patches and rolling another pre+release. If
I'm really lucky, I may eve nget 3.0.2 out the door.

	-j



On Thu, May 01, 2003 at 10:53:21AM +0200, Paul Wagland wrote:
> Hi all,
> 
> Sorry for not jumping yesterday... we had a public holiday here. :-)
> 
> Anyway, yes, the issue that I was reporting is that if I have two different
> custom fields then it does an or. I agree that if I have one custom field it
> _should_ be an or.
> 
> So, to give an example:
> 
> I have a custom field "a" (CF.a) and "b" (CF.b).
> 
> I want to select all tickets where CF.a = "searcha" *AND* where CF.b =
> "searchb". There is no way to do that. With every other field on the search
> screen this is what happens.
> 
> To put it another way: Currently, when selecting a new field it restricts
> your search criteria. _Unless_ you happen to of chosen a custom field, *and*
> you already have a custom field in your search criteria.
> 
> So: I go to the search screen, and select queue="queuea". It returns 20
> tickets.
> I select another criteria, owner="pwagland". It returns 10 tickets.
> I select another criteria, CF.a="searcha". It returns 5 tickets.
> I select another criteria, CF.b="searchb". It returns 7 tickets!
> 
> This last bit is inconsistent, and confusing.
> 
> I accept (and expect for that matter) that if the last line had of been
> CF.a="searcha2" it would return more tickets, but I am trying to *restrict*
> the search, and it actually broadens it.
> 
> That is the bug that I was reporting :-)
> 
> Cheers,
> Paul
> 
> > -----Original Message-----
> > From: rt-devel-admin at lists.fsck.com
> > [mailto:rt-devel-admin at lists.fsck.com]On Behalf Of Autrijus Tang
> > Sent: Wednesday, April 30, 2003 14:43
> > To: Robert Spier
> > Cc: Jesse Vincent; Autrijus Tang; Paul Wagland; Rt-Devel at Lists. Fsck. Com
> > Subject: Re: [rt-devel] Problem with custom field searching in RT
> > 3.0.2pre4
> >
> >
> > On Tue, Apr 29, 2003 at 04:04:31PM -0700, Robert Spier wrote:
> > > Right, but the issue Paul reported is:
> > > CF1 OR CF2
> > > As opposed to CF1.Val1 OR CF1.Val2
> >
> > That was my interpretation too, and I still think that AND makes
> > most sense.
> >
> > /Autrijus/
> > _______________________________________________
> > rt-devel mailing list
> > rt-devel at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-devel
> >
> >
> 
> 
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