[rt-devel] RT 3.0.2(pre6) error on complex multipart message

[Harald Wagener]

Hello,

We got a ticket today which cannot be displayed in the web ui (see error
below). This is probably because it is a pile of nested mime parts. Trying to
access the ticket leads to an internal server error, and RT is unusable
afterwards unless apache is restarted.

I can bounce the original message to the list or directly to others if someone
likes to take a look.

System used:
Apache 1.3.27/mod_fastcgi2.4.0/perl5.8.0/rt-3.0.2pre6


apache's error log:

Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 3.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 3.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 4.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 4.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 9.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 9.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 11.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 11.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 12.
Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 12.
[Tue May 13 12:09:41 2003] [error] [client 170.200.66.1] FastCGI: comm with server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (30 sec)

rt's log (set to debug) does not seem to contain any related information.

Regards,
    Harald