[rt-devel] RT 3.0.2(pre6) error on complex multipart message

[Jesse Vincent]

So. that looks like a timeout error. Please, send me a copy of that
message personally and I can try to dig out what's going on.

	-j


On Tue, May 13, 2003 at 12:17:37PM +0200, Harald Wagener wrote:
> Hello,
> 
> We got a ticket today which cannot be displayed in the web ui (see error
> below). This is probably because it is a pile of nested mime parts. Trying to
> access the ticket leads to an internal server error, and RT is unusable
> afterwards unless apache is restarted.
> 
> I can bounce the original message to the list or directly to others if someone
> likes to take a look.
> 
> System used:
> Apache 1.3.27/mod_fastcgi2.4.0/perl5.8.0/rt-3.0.2pre6
> 
> 
> apache's error log:
> 
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 3.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 3.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 4.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 4.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 9.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 9.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 11.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 11.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 38, <FIELDS> line 12.
> Use of uninitialized value in concatenation (.) or string at /var/www/cgi-bin/service.pl line 52, <FIELDS> line 12.
> [Tue May 13 12:09:41 2003] [error] [client 170.200.66.1] FastCGI: comm with server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (30 sec)
> 
> rt's log (set to debug) does not seem to contain any related information.
> 
> Regards,
>     Harald
> 
> 
> 
> 
> 
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