[rt-users] Re: [rt-devel] rt2 to rt3 db conversion problems

[Jesse Vincent]

Why don't you try sending the dumpfiles for the two tickets you've
referenced? Sending data illustrating a problem is often a good way to
help track down the issue itself.


On Tue, May 20, 2003 at 12:53:21PM -0700, justin m. clayton wrote:
> So, now I'm not getting the [crit] errors, but the condition is still
> there. It's also worth noting that I've been creating new tickets through
> the webui since the import, and they don't seem to have this problem,
> further pointing to the dumpfile-rt3 script as the source of this issue.
> 
> --Justin Clayton
> justincl at u.washington.edu
> 
> On Tue, 20 May 2003, justin m. clayton wrote:
> 
> > I haven't gotten a response regarding my conversion problems in a week's
> > time, and I'm just wondering if it's something simple that is so obvious
> > to everyone else that it isn't worth a response... :-)
> >
> > Here's some more info that may help:
> >
> > * Red Hat 7.3
> > * mysql-3.23.54a-3.73 rpm
> > * Ticket 1069, when reply or comment is clicked in the webui, appears to
> > have the content of ticket 1078. This happens all over the place, though
> > sometimes the text is "This ticket appears to have no content" on reply.
> > * The exported text forms of the tickets appear to be correct.
> > * I've tried re-importing, with the same result.
> >
> > I've noticed that the [crit] error with ACE_Overlay.pm seems to be a
> > common issue with others on the list. Any help would be appreciated.
> >
> > --Justin Clayton
> > justincl at u.washington.edu
> >
> > On Tue, 13 May 2003, justin m. clayton wrote:
> >
> > > I got strange output during dump->rt3 conversion, and now it appears that
> > > ticket content has been mixed up a bit (the ticket display page has the
> > > correct body, but hitting "reply" indent-includes the wrong body from a
> > > different ticket entirely). Here's the output of the conversion script:
> > >
> > > Importing users
> > > ............................................................................................................................................................................................................................
> > > Importing groups
> > > [Tue May 13 22:42:31 2003] [crit]: 1
> > > (/usr/local/pkgs/rt3/lib/RT/ACE_Overlay.pm:884)
> > > [Tue May 13 22:42:31 2003] [crit]: Can't load a principal for id
> > > (/usr/local/pkgs/rt3/lib/RT/ACE_Overlay.pm:885)
> > > [Tue May 13 22:42:31 2003] [crit]: 1
> > > (/usr/local/pkgs/rt3/lib/RT/ACE_Overlay.pm:884)
> > > [Tue May 13 22:42:31 2003] [crit]: Can't load a principal for id
> > > (/usr/local/pkgs/rt3/lib/RT/ACE_Overlay.pm:885)
> > > # Repeat last 2 lines 54 times each #
> > > Importing tickets...t-1
> > > .t-2
> > > .t-3
> > > .t-4
> > > .t-5
> > > .t-6
> > > # skip a bit, please
> > > .t-1192
> > > .t-1193
> > > .t-1194
> > > Importing links
> > > Could not create scrip: On Status Notify AdminCcs with templateStatus Change inqueue0
> > > Could not create scrip: On Create Autoreply To Requestors with templateV LS I  Autoreply in queue0
> > > Could not create scrip: On Resolve Notify Requestors with templateV LS I Resolved in queue0
> > >
> > > Those templates should be "VLSI Resolved", and so forth. It looks like
> > > other things that didn't get imported properly include Keywords/Custom
> > > Fields and Templates (and perhaps other things; I haven't taken a tour
> > > yet).
> > >
> > > Any help would be appreciated. Thanks,
> >
> > Justin Clayton
> > VLSI Research System Administrator
> > University of Washington
> > Electrical Engineering Dept
> > justincl at u.washington.edu
> > 206/543.2523  EE/CSE 307E
> >
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
> 
> Justin Clayton
> VLSI Research System Administrator
> University of Washington
> Electrical Engineering Dept
> justincl at u.washington.edu
> 206/543.2523  EE/CSE 307E
> 
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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