[rt-devel] RTFM - Extract Article Problem

[Jesse Vincent]

> and I created one test CLASS with 3 customer fields and gave full
> permissions to everybody (just checking the installation). my problem is
> that when I choose "Extract Article" from an RT Ticket I get the class
> selection fine but after this in the Extract Article XX into Class XX form
> All the select boxes (on the left side of each update) are empty (rather
> there is only a single option "-").


As is mentioned in the docs, that select box ONLY lists "FreeformText"
custom fields for the class you've selected.

> 
> Has anyone seen this before? can I have some quick pointers please?
> 
> Cheers
> Ron
> 
> 
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