[rt-devel] Approval System Ticket Status - Add a Approval Status

[Jesse Vincent]

On Wed, Sep 10, 2003 at 12:43:42PM -0400, RT wrote:
> Going through the approval system, I am see the below, is there a way to
> add an approval status instead of saying any ticket that is approved is
> resolved? Because when your search for tickets that needs your approval,
> the available options are approve, deny, no action, not resolve, reject,
> no action. Seems kinda petty explaining it in an e-mail, but unless you
> make that mental change that resolved approvals tickets are approved,
> you get kind of confused. 

The templates can include arbitrary perl. You can always put in a bit
of logic to show what you really want and not the defaults. The
Approvals system in RT 3.0 is really the fist cut of this. We've got
some big plans for the next generation of workflow and approvals  in RT
based on what we've learned from this implementation.

 Best,
 	Jesse

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