[rt-devel] How to add custom field

[Cerion Armour-Brown]

What does the log say?
/opt/rt3/var/log/rt.log
(Make sure $LogToFile is 'debug' in RT_SiteConfig.pm)
Cerion
P.S. This should really be in rt-users - you might get more help there.


On Friday 02 April 2004 15:38, Kuldeep Singh Tomar wrote:
> Hi,
>
> Waiting for input from team. I have tried different options but nothing
> seems to be working. But I tried one option:
>
> Location | "Body" | ^Delhi |
>
> and it able to capture the value as Delhi if input is Delhi. But it is
> not working when I am putting or option
>
> ^(Delhi | Pune)
>
> same thing is not working for severity where I tried
>
> ^S\d  (looking for values like S1, S2, S3, S4 etc.....)
>
>
> Some one from the team, who has exp. in it, please share his knowledge.
>  Really stuck to it now.
>
> Thanks in advance.
>
>
> Kuldeep Singh
>
> kuldeep wrote:
> > Hi Cerion,
> >
> > I tried it, but it is still not working. I am sending body part of
> > mail to you:
> >
> >
> > -------------------------------------------------------------------------
> >---------------------------------------------------------------
> >
> > In case you would like to add any comments or information regarding
> > your problem/ticket please click on above URL. Click on the comments
> > option and add your comments there.
> >
> > Please enter the folowing login credentials:
> >
> > Username: guest
> > Password: guest
> >
> > Thanks,
> >
> >
> > PS : There is no need to reply to this message right now.
> >
> > Summary of the ticket appears below.
> >
> > User Name  :kuldeep
> > Email ID  :tomar at vcustomer.com
> > Workstation #  :143.033
> > Contact Number  :33044
> > Location  :Delhi
> > Account  :VCLABS
> > Problem  :Problem with the software / Tool
> > Comments  :TESTING PLEASE IGNORE
> > Severity  :S5
> > Department  :System
> > Number of users Affected  :Single
> > -------------------------------------------------------------------------
> >------------------------------------------------------------------
> >
> >
> > I want to grep the value of Location and Severity and put into
> > CustomField Location and severity. I have installed the scrip
> > ExtractCustomFieldValues-1.0b1 on rt system. I have made a scrip
> > LocationExtract which is taking template with text as suggested by you
> > and working on OnCreate:
> >
> > Location|Body|Location\s*:\s*(Delhi|Pune)|   (It has spaces after
> > location)
> >
> >
> > But it is not taking value of Location from body part to Custom Field.
> > I tried different regex and it is not working. Thanks for your
> > guidence.  What else could be the problem........
> >
> >
> > With Regards,
> >
> > Kuldeep Singh
> >
> > Cerion Armour-Brown wrote:
> >> On Thursday 01 April 2004 17:09, Kuldeep Singh Tomar wrote:
> >>> Hi,
> >>>
> >>> Sorry was away from office, so could not reply on list. I found this
> >>> method to be easier than others but it did not work. I have installed
> >>> this scrip and in my template put the text:
> >>>
> >>> Location | "Body" | Delhi |
> >>>
> >>> where Location is my custom field with having 2 options "Delhi or Pune"
> >>> and I want to extract text from Body with value "Delhi" or "Pune"
> >>
> >> 1) Take the quotes off 'Body'
> >> 2) the third field is a regular expresion.
> >> So, if you do something like:
> >> Location|Body|Location:\s*(Delhi|Pune)|
> >> This'll accept the values Delhi, Pune from the line in the email
> >> body, e.g.
> >> Location: Delhi
> >>
> >> If you don't want the 'Location: ' bit, and just want to search on a
> >> line that has only those values on it, you might want something like:
> >> Location|Body|^(Delhi|Pune)$|
> >>
> >> Hope that's clear,
> >> Cerion
> >>
> >> P.S. There's _lots_ of perl refs on the web, e.g.:
> >> http://search.cpan.org/~nwclark/perl-5.8.2/pod/perlreref.pod
> >>
> >> _______________________________________________
> >> rt-devel mailing list
> >> rt-devel at lists.bestpractical.com
> >> http://lists.bestpractical.com/mailman/listinfo/rt-devel