[rt-devel] How to add custom field

[Kuldeep Singh Tomar]

Hi,

Waiting for input from team. I have tried different options but nothing 
seems to be working. But I tried one option:

Location | "Body" | ^Delhi |

and it able to capture the value as Delhi if input is Delhi. But it is 
not working when I am putting or option

^(Delhi | Pune)

same thing is not working for severity where I tried

^S\d  (looking for values like S1, S2, S3, S4 etc.....)


Some one from the team, who has exp. in it, please share his knowledge. 
 Really stuck to it now.

Thanks in advance.


Kuldeep Singh


kuldeep wrote:

> Hi Cerion,
>
> I tried it, but it is still not working. I am sending body part of 
> mail to you:
>
>
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> PS : There is no need to reply to this message right now.
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> Summary of the ticket appears below.
>
> User Name  :kuldeep
> Email ID  :tomar at vcustomer.com
> Workstation #  :143.033
> Contact Number  :33044
> Location  :Delhi
> Account  :VCLABS
> Problem  :Problem with the software / Tool
> Comments  :TESTING PLEASE IGNORE
> Severity  :S5
> Department  :System
> Number of users Affected  :Single
> ------------------------------------------------------------------------------------------------------------------------------------------- 
>
>
> I want to grep the value of Location and Severity and put into 
> CustomField Location and severity. I have installed the scrip 
> ExtractCustomFieldValues-1.0b1 on rt system. I have made a scrip 
> LocationExtract which is taking template with text as suggested by you 
> and working on OnCreate:
>
> Location|Body|Location\s*:\s*(Delhi|Pune)|   (It has spaces after 
> location)
>
>
> But it is not taking value of Location from body part to Custom Field. 
> I tried different regex and it is not working. Thanks for your 
> guidence.  What else could be the problem........
>
>
> With Regards,
>
> Kuldeep Singh
>
>
>
>
> Cerion Armour-Brown wrote:
>
>> On Thursday 01 April 2004 17:09, Kuldeep Singh Tomar wrote:
>>  
>>
>>> Hi,
>>>
>>> Sorry was away from office, so could not reply on list. I found this
>>> method to be easier than others but it did not work. I have installed
>>> this scrip and in my template put the text:
>>>
>>> Location | "Body" | Delhi |
>>>
>>> where Location is my custom field with having 2 options "Delhi or Pune"
>>> and I want to extract text from Body with value "Delhi" or "Pune"
>>>   
>>
>>
>> 1) Take the quotes off 'Body'
>> 2) the third field is a regular expresion.
>> So, if you do something like:
>> Location|Body|Location:\s*(Delhi|Pune)|
>> This'll accept the values Delhi, Pune from the line in the email 
>> body, e.g.
>> Location: Delhi
>>
>> If you don't want the 'Location: ' bit, and just want to search on a 
>> line that has only those values on it, you might want something like:
>> Location|Body|^(Delhi|Pune)$|
>>
>> Hope that's clear,
>> Cerion
>>
>> P.S. There's _lots_ of perl refs on the web, e.g.:
>> http://search.cpan.org/~nwclark/perl-5.8.2/pod/perlreref.pod
>>
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>>
>>  
>>
>
>


-- 
Kuldeep Singh Tomar
Open Source Specialist
VCLABS