[Rt-devel] Error using the web interface

[Saverio Palmieri]

Hi Everyone,
 
I'm getting a strange behaviour with RT 3.2.1 and Im not been 
able to track down the exactly cause of that. When replying to 
a ticket or creating it from the web interface the error: 
"No ticket specified" pops out.

If I use the quick create from the homepage it works, but I still
cant update it later using the Web interface, throught email
everything works great.

Im running Debian (sarge/testing), installed RT from the tar version 
and the package, both have the same behaviour. 

Doing some trace on mysql I can found that the last query to the
update request is a select on the sessions table. I was expecting
this to be a library version problem, did a small change on the
rt_test_dependencies to show the actual installed version inside
"()" as you can see following:

perl:
        5.8.3...found
users:
        rt group (www-data)...found
        bin owner (root)...found
        libs owner (root)...found
        libs group (bin)...found
        web owner (www-data)...found
        web group (www-data)...found
MASON dependencies:
        Params::Validate 0.02 (0.74)...found
        Cache::Cache  (1.02)...found
        Exception::Class 1.14 (1.19)...found
        HTML::Mason 1.23 (1.26)...found
        MLDBM  (2.01)...found
        Errno  (1.09)...found
        FreezeThaw  (0.43)...found
        Digest::MD5 2.27 (2.33)...found
        CGI::Cookie 1.20 (1.24)...found
        Storable 2.08 (2.12)...found
        Apache::Session 1.53 (1.6)...found
        XML::RSS  (1.04)...found
MAILGATE dependencies:
        HTML::TreeBuilder  (3.13)...found
        HTML::FormatText  (2.01)...found
        Getopt::Long  (2.34)...found
        LWP::UserAgent  (2.032)...found
CLI dependencies:
        Getopt::Long 2.24 (2.34)...found
CORE dependencies:
        Digest::base  (1.00)...found
        Digest::MD5 2.27 (2.33)...found
        DBI 1.37 (1.43)...found
        Test::Inline  (0.16)...found
        Class::ReturnValue 0.40 (0.52)...found
        DBIx::SearchBuilder 1.01 (1.01)...found
        Text::Template  (1.44)...found
        File::Spec 0.8 (0.87)...found
        HTML::Entities  (1.27)...found
        HTML::Scrubber 0.08 (0.08)...found
        Net::Domain  (2.19)...found
        Log::Dispatch 2.0 (2.10)...found
        Locale::Maketext 1.06 (1.08)...found
        Locale::Maketext::Lexicon 0.32 (0.38)...found
        Locale::Maketext::Fuzzy  (0.02)...found
        MIME::Entity 5.108 (5.404 )...found
        Mail::Mailer 1.57 (1.62)...found
        Net::SMTP  (2.29)...found
        Text::Wrapper  (1.000)...found
        Time::ParseDate  (2003.1126)...found
        File::Temp  (0.14)...found
        Term::ReadKey  (2.21)...found
        Text::Autoformat  (1.12)...found
        Text::Quoted 1.3 (1.8)...found
        Tree::Simple 1.04 (1.07)...found
        Scalar::Util  (1.13)...found
        Module::Versions::Report  (1.02)...found
DEV dependencies:
        Regexp::Common  (2.117)...found
        Time::HiRes  (1.59)...found
        Test::Inline  (0.16)...found
        HTML::Form  (1.044)...found
        HTML::TokeParser  (2.28)...found
        WWW::Mechanize  (1.02)...found
MYSQL dependencies:
        DBD::mysql 2.1018 (2.9003)...found

Have anyone experienced this before? What Im doing wrong?

Thanks a lot.

Best regards,

Saverio.
--
Saverio Palmieri Neto
DGL Brasil
Phone: +55 (19) 3794-7407
Mobile: +55 (19) 8111-2667
Fax: +55 (19) 3794-7414
www.dgl.com.br