[Rt-devel] Any example NoAuth ticket submission forms?

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Fri Dec 10 11:27:05 EST 2004

You can post new request via...
1) via Email, your server send email to support at your.com. Email should 
contain info from user form and faked From/Sender/Reply-To address.
2) via mailgate interface. same as before, but you don't send mail, but 
POST _MIME_ entity(by http protocol) direct into RT like rt-mailgate 
does. See rt-mailgate script it's simple and straightforward.
3) via REST interface.
4) via Atom interface.
Last two more prefered, but are not well documented.

All methods are similar to each other and concept is next: you should 
post key/value pairs by HTTP protocol with some special formatting and 
each case keys are predefined.

Peter Burkholder wrote:
> Our website currently has links like:
>     For help, please contact <a
>     href="mailto:support at dlese.org">support at dlese.org</a>
> But this assumes the user has a mail client, but that isn't always the case. 
> What we'd like is something along the lines of:
>     For help, please contact <a
>     href="mailto:support at dlese.org">support at dlese.org</a> or fill out <a
>     href="http://rt.dlese.org/blah/form.html">THIS FORM</a>.
> What would be "THIS FORM"?
> I'd like a way for an anonymous remote user to fill in a webform, click
> submit, and have a ticket created.  If the user doesn't provide an email
> address on the form, I'm not sure how to handle that...
> Does that make sense now?
> Thanks,
> Peter
> On Thu, Dec 09, 2004 at 07:38:06PM -0500, Andy Harrison wrote:
>>On Thu, 9 Dec 2004 13:57:22 -0700, Peter Burkholder <peterb at ucar.edu> wrote:
>>>There's some interest here in providing a ticket submission process that
>>>doesn't require email (e.g. for Kiosk users).
>>>Does anyone have an example Mason script for doing so?  If I get an example
>>>or two I'll post a generic version on the RT wiki.
>>Huh?  The web interface does not require email.
>>Andy Harrison
> --
> Peter Burkholder, System Administrator                                 
> Digital Library for Earth System Education     Email)  peterb at ucar.edu     
> DLESE® -- http://www.dlese.org                 Office) +1-303-497-2663     
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> Boulder, CO 80307-3000                         or peterb-page at dpc.ucar.edu 
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