[Rt-devel] Bug with question mark

[Luis Sousa]

Thanks for you answer.
I'm a newbie on RT, so can you post the steps to capture the message on 
file?

Thanks in advance.
Luis Sousa

Jesse Vincent wrote:

>On Thu, Dec 09, 2004 at 03:24:25PM +0000, Luis Sousa wrote:
>  
>
>>Hi all,
>>
>>I'm using RT v3.0.12 and fetchmail to fetch mail from a POP3 account.
>>When the ticket is created, the default scrips send an email to the 
>>requestor. Till here, everything OK.
>>
>>When I tested to send an e-mail with a question mark on the subject, it 
>>didn't mail the requestor and on syslog I got the following error message:
>>RT: error:    couldn't parse head; error near: ouco? Vamor ver.
>>The original subject was: será que o erro é so de à pouco? Vamor ver.
>>    
>>
>
>The best way to debug problems like this is to capture the message to a
>textfile on disk, such that you can replicate it by piping it to the
>rt-mailgate.  Then gzip the message and tell us where to get a copy to
>test with.
>
>
>  
>
>>How can I solve this problem?
>>
>>
>>Best regards,
>>Luis Sousa
>>_______________________________________________
>>Rt-devel mailing list
>>Rt-devel at lists.bestpractical.com
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>>
>>    
>>
>
>  
>