[Rt-devel] change interface

Kevin Newman kevin.newman at intervideo.com
Thu Dec 16 21:04:21 EST 2004

Worked great and hate myself for not seeing it ;-)

Thank you,

-----Original Message-----
From: Ruslan U. Zakirov [mailto:Ruslan.Zakirov at acronis.com] 
Sent: Thursday, December 16, 2004 5:52 PM
To: Kevin Newman
Cc: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] change interface

Drop ShowTicket right in other queues for such users

Kevin Newman wrote:
> I have been searching for a couple of days but have not found the answer
> the following question.
> We want to setup a user so they can only see and work with 1 queue.  I
> how to do that using the "SeeQueue" right and that works fine.  The
> is that they still see the "10 newest unowned tickets" box and can click
> tickets in there from other queues and see them even though they don't
> what queue they're in since they don't have that right ;-)
> Is there anyway to either have only tickets from the correct queue show up
> in the "10 newest" box or to have that box not be there for this
> user?
> Tack (Swedish for Thanks),
> Kevin
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