[Rt-devel] mails to empty list, 3.2

[matthew zeier]

> On Fri, Jul 02, 2004 at 10:44:06AM -0700, matthew zeier wrote:
> > In the interest in solving this, what am I grep'ing for?  The rt message
id?
> >
> > rt-3.2.0-22917-118763-6.12.2135142317676 at intelenet.net ?
> >
> > (I don't see that in any file under /var/log or in /var/log/httpd.)
>
> Yes. Also "Scrip"  or "RT" elsewhere in your syslog configuration.
> You could also crank up RT's "LogToScreen" directive and everything
> shoul;d get into your apache error log.  This stuff gets logged on every
> RT server I've touched. And without it, we're SOL for debugging what's
> going on.

First, my apologies to Jesse - late night debugging... never a good idea.  I
flipped on logging to a file.

I've attached a short 43 line log file.  I don't know how to interpret this
other than the recipients are valid email addresses except for the action
that emails a queue watcher and the ticket creator.

Appreciate the help.
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root at help1 (/opt/rt3/var/log/) 476> cat rt.log 
[Fri Jul  2 18:22:18 2004] [debug]: limiting to 50 rows (/opt/rt3/lib/RT/Interface/Web.pm:649)
[Fri Jul  2 18:22:43 2004] [debug]: About to think about scrips for transaction118828 (/opt/rt3/lib/RT/Transaction_Overlay.pm:118)
[Fri Jul  2 18:22:43 2004] [debug]: About to prepare scrips for transaction118828 (/opt/rt3/lib/RT/Transaction_Overlay.pm:122)
[Fri Jul  2 18:22:43 2004] [debug]: Found 7 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:327)
[Fri Jul  2 18:22:44 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:22:44 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:22:44 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:22:45 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:22:45 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:23:10 2004] [debug]: About to think about scrips for transaction118829 (/opt/rt3/lib/RT/Transaction_Overlay.pm:118)
[Fri Jul  2 18:23:10 2004] [debug]: About to prepare scrips for transaction118829 (/opt/rt3/lib/RT/Transaction_Overlay.pm:122)
[Fri Jul  2 18:23:10 2004] [debug]: Found 7 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:327)
[Fri Jul  2 18:23:11 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:23:11 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:23:12 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:23:12 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:23:12 2004] [debug]: Converting 'utf-8' to 'us-ascii' for text/plain - [intelenet.net #22917] mrz test ticket to help1, don't touch 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Fri Jul  2 18:23:12 2004] [debug]: About to commit scrips for transaction118829 (/opt/rt3/lib/RT/Transaction_Overlay.pm:131)
[Fri Jul  2 18:23:12 2004] [info]: <rt-3.2.0-22917-118829-6.2.48431001471552 at intelenet.net> #22917/118829 - Scrip 6 Correspond - Notify Recipients (/opt/rt3/lib/RT/Action/SendEmail.pm:208)
[Fri Jul  2 18:23:13 2004] [debug]: About to think about scrips for transaction118830 (/opt/rt3/lib/RT/Transaction_Overlay.pm:118)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-6.2.48431001471552 at intelenet.net> sent To: "OtherRecipients of InteleNet Ticket #22917":; Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:268)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-14.1.09265198180708 at intelenet.net> #22917/118829 - Scrip 14 On Transaction, Nofity Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:208)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-14.1.09265198180708 at intelenet.net> No recipients found. Not sending.
 (/opt/rt3/lib/RT/Action/SendEmail.pm:220)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-16.15.985157239086 at intelenet.net> #22917/118829 - Scrip 16 On Correspond, Nofify Owner (/opt/rt3/lib/RT/Action/SendEmail.pm:208)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-16.15.985157239086 at intelenet.net> No recipients found. Not sending.
 (/opt/rt3/lib/RT/Action/SendEmail.pm:220)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-17.1.6899480828387 at intelenet.net> #22917/118829 - Scrip 17 On Correspond, Notify Requestors, Ccs (/opt/rt3/lib/RT/Action/SendEmail.pm:208)
[Fri Jul  2 18:23:13 2004] [debug]: About to think about scrips for transaction118831 (/opt/rt3/lib/RT/Transaction_Overlay.pm:118)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-17.1.6899480828387 at intelenet.net> sent To: mrz at velvet.org Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:268)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-55.13.4961019388917 at intelenet.net> #22917/118829 - Scrip 55 Correspond - Notify AdminCcs (/opt/rt3/lib/RT/Action/SendEmail.pm:208)
[Fri Jul  2 18:23:13 2004] [debug]: About to think about scrips for transaction118832 (/opt/rt3/lib/RT/Transaction_Overlay.pm:118)
[Fri Jul  2 18:23:13 2004] [info]: <rt-3.2.0-22917-118829-55.13.4961019388917 at intelenet.net> sent To: "AdminCc of InteleNet Ticket #22917":; Cc:  Bcc: helpdeskwatchers at intelenet.net (/opt/rt3/lib/RT/Action/SendEmail.pm:268)
root at help1 (/opt/rt3/var/log/) 477>